Regular office opening hours are 9am – 5pm Monday – Friday. Important considerations before making your purchase: Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. If you do not know your serial number please use the following guide to help locate your data badge which contains your serial number information. Lost your password? In the event of a product fault occurring during the warranty period, Gazco will send the appropriate component or goods necessary to rectify the fault, free of charge. The Gazco Studio 2 Edge gas fire is for those who require minimalist modern perfection. The Gazco Skope 105R inset electric fire creates a minimalist, hole-in-the-wall installations for a clean and contemporary, built-in aesthetic. Complete the quick application to get an instant decision. Our UK and overseas suppliers may fall under different sets of Covid-19 restrictions and may also be impacted by the new trading rules imposed by the Brexit agreement. Each fire is designed to seamlessly blend beauty and performance, offering superb flame visuals and … This is s review about customer service not the product as the product has not yet been completely delivered. Regular office opening hours are 9am – 5pm Monday – Friday. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14 day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network If you are experiencing any issues using this web site please contact customer service on 01392 474000. We are a credit broker and not a lender. Gazco is an ISO9001 and ISO14001 accredited company. STOVAX LIMITED AND GAZCO LIMITED SAFEGUARD STATEMENT. Once you have selected your wood burner, flues and accessories, simply select the finance option at checkout and fill out the quick online form and you will get an instant decision, no need to sign forms - it is all quick and easy. Gazco sent us some extra instructions, which we tried, but it still doesn't work. Appliances despatched prior to this date will have a different warranty as set out within the Installation and User Instructions that was supplied with the product, this was usually a standard 2 year warranty. The above warranty terms and conditions came into effect on 1st May 2013 and are applicable for all relevant products purchased after this date. How long will it take to apply? please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. We apologise in advance for any unexpected delays. You needn't worry about high interest rates or exorbitant post-term rates, all you need to ensure is that you can make the monthly payment and pay an initial 10% deposit; that is all you need to do. Please retain your dated sales receipt as a proof of purchase. The only part you have to do directly is electronically sign the agreement which can be done very quickly via email. Yes, please do give us a call on 01376 555 182, we can go through most of the application process with you, process the deposit and the order. Gazco’s investment in visual technology allows them to offer some of the most stunning-looking electric fires on the market. The Gazco Extended Warranty does not affect your statutory rights. During the registration process, the Expert Retailer details will be required for your Extended Warranty to be activated. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Advertisement. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Carl Harris 1 review. Conventional chimneys rely on the natural circulation of the heated air to expel the products of combustion up your chimney and can work with either open or glass-fronted fires. We aim to answer all emails within 2 working days. We aim to answer all emails within 2 working days. I have had the pleasure of being a Stovax and Gazco retailer for the last 35 years. Before you report your issue/s with your Stovax or Gazco retailer. You will receive a link to create a new password via email. Please select relevant options only – leave options irrelevant to you blank, Free Delivery (Excl. Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. The location of this may vary according to your appliance’s models and fuel types. You must be over 18, have lived in the UK for 3 years or more and able to make regular payments by Direct Debit. This stove also features crystal clear non-reflective glass for breath-taking flame visuals uninterrupted by unwanted reflections. Once you have selected the Hitachi Interest Free Finance option at checkout, you will be directed to Hitachi's secure site to complete a very short application process. The liability on these issues is covered by Gazco’s Terms and Conditions of Sale. The Sheraton’s firebox has been lined with our EchoFlameTM Black Glass Lining to enhance the visual depth and clarity. As part of the application process you will be asked to verify your identity by allowing Hitachi to authorise a 50p payment on a credit or debit card that is registered to you. Stovax and Gazco products purchased from within our Expert Retailer Network will have the additional benefit of an extended warranty period as set out in the links below. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Please rest assured that we will do our best to answer any queries and process orders as quickly as we possibly can during this time and would like to take this opportunity to thank you for your patience and understanding. Home » Support » Request a Service Call. This gas stove has an output of 5kW and 80.5% efficiency. Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Gazco on your behalf. The final stage, once you have signed the agreement, is that a member of our team will give you a call to take the payment of the 10% deposit which needs to be paid in advance. The local gas installation company cannot help any further as it is a technical issue - so suggested we get a Gazco engineer to look at it. Buying a log burner and all the flue parts and accessories you need can add up, so we know that sometimes it is easier to spread the cost over a few months. Repair or replacement of parts which are subject to normal wear and tear during the warranty period or parts that will require replacement in connection with normal maintenance. The Gazco Designio gas fire has a smart finish with clean lines. If your enquiry is related to these subjects then please contact your local retailer or select Homeowner from the drop down menu below. This inset gas fire exudes contemporary style and is available in versions to suit most homes. For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. I sell these fire and any issues we do get, get resolved hence why I like to sell them. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Highlands and Islands). Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Find out more here. GB. The centrepiece of any home, a Gazco stove adds warmth and character to any room or living space. The contemporary Gazco Riva2 670 Electric Fire range is the latest addition to Gazco’s collection of electric fires. Gazco, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods. We are pleased to announce that we have teamed up with Hitachi Retail Finance to offer our customers 12 months interest free credit on all purchases of £300 or more through our site or over the phone. Air for combustion is drawn in through the outer pipe whilst the inner pipe removes the combustion gases to the exterior of the property. Effortlessly becoming the focal point of your interior, a Gazco Studio 3 Balanced Flue Natural Gas Glass Fronted Gas Fire brings far more than just heat to your home. b) Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Gazco installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations. The Sheraton 5 Gas Stove provides you with the option of using either LPG and NG. Stovax Limited and Gazco Limited recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliance will be installed in accordance with all local and national regulations. Offered in a choice of four sizes from the smallest 85R to the commanding 195R. Designed for two models, the Conventional flue and the Balanced flue, this stove is accessible even if you don’t have a chimney in your home. Warranty To help aid us with your enquiry please provide your … Please ensure you have the following information below: 1. The Gazco Designio gas fire has a smart finish with clean lines. Please be aware that the Stovax Heating Group do not offer technical support to products bought via nationwide online sales where a Stovax Heating Group qualified independent retailer would otherwise offer this support. No need to create an account to get delivery costs.For a full delivery quote to your address, add the products you require to your basket and click the ‘View Contents’ button to see a full list of delivery options and costs for your entire order. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. Support. Gazco Sheraton 5 - 4kw Gas Stove with Conventional Flue - LPG, Flexible Chimney Flue Liner, Kits & Parts. As an approved Stovax dealer we ask all customers confirm that they have read the statement prior to purchase by ticking the box above the Add to Basket button. Please enter your username or email address. Can I call you to place an order and pay by Finance? By continuing to browse the site you are agreeing to our use of cookies. Please note that all flues for the Balanced Gas Fires come in a silver/stainless steel construction - if you would prefer the black enamelled version, please call us for a price and availability. Regular office opening hours are 9am – 5pm Monday – Friday. The Gazco Stockton Electric Stoves are available in different sizes. This site uses cookies. Such parts include but are not limited to glass, screens, bulbs, LED boards and batteries. decision. Technical Enquiries: +44 (0)1392 261950 Fax: +44 (0)1392 444148 Your serial number is located on your appliance’s data badge/plate. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. The appliance is sealed from the room in which it is installed and a twin-wall pipe vents directly outdoors. Richly detailed logs and ceramic stones create the appearance of burning embers to create the look of a realistic wood burning fire. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets. We cannot guarantee that your application will be accepted and your credit file will need to be searched for the application to proceed. Once this is paid, we will send you your goods - as simple as that. If you are experiencing any issues using this web site please contact customer service on 01392 261900. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. We aim to answer all emails within 2 working days. GB. You will get an instant answer regarding your application and be able to electronically sign the application to complete it. d) Damage or defects caused by the product being stored in a damp, unheated environment. This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Stove or Fireplace. You are able to appeal the decision and get more information and advice by contacting Hitachi. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. This is subject to terms and conditions including the registration of your Stove, Fireplace or Chimney System within 1 … If you are experiencing any issues using this web site please contact customer service on 01392 261900. You could be forgiven for mistaking the beautiful visuals on Gazco … If you have recently purchased a Gazco Electric Stove or Fireplace you can register your purchase here. They can also assist with the installation process as well as providing any after-sales support and servicing. Our rigorous quality ... we do not offer technical support (beyond our statutory responsibilities) for products bought via nationwide online sales, where this support would normally be offered by one of our f) Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets. Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Repaired or replaced products are covered only for the remainder of the original warranty period. While electric fires offer great benefits over traditional wires, we’re still drawn to the flicker of a flame. They consistently lead the market with innovation, quality, and exceptionally high levels of customer service and support. Absolutely brilliant wide range of… Absolutely brilliant wide range of fires. To help aid us with your enquiry please provide your serial number. Furthermore, Gazco fires purchased from within our Expert Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. Any product purchased outside of our Expert Retailer Network will carry a standard 1 Year non-extendable Warranty. If your application is successful, you will be entering into a credit agreement with Hitachi Capital (UK) PLC Consumer Finance and not with Glowing Embers, we simply ship your goods to you, after that Hitachi administer all repayments. Your serial number . It usually only takes a matter of minutes to complete the form and in most cases a decision is instant and you can electronically sign the agreement. Gazco is an ISO9001 and ISO14001 accredited company. Technical Information This page contains technical documents for your Stovax or Gazco stoves, fires or fireplaces. This amount will not be charged, but is authorised only and used to verify your identity. No Warranty is extended to consumable service parts. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network will have the It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out in accordance with the Installation Instructions. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. ... provide more direct/additional means of communicating such rights Please be aware the Stovax Heating group do not offer technical support to products bought via nationwide online sales, where a Stovax Heating Group qualified independent retailer would otherwise offer this support. Nothing creates an inviting atmosphere quite like a Gazco stove. This will affect the import/export of spare parts and therefore we may not be able to obtain and dispatch certain products as swiftly as we would like. ** Please note, this particular model should have a conventional flue - the following is for information only. c) Damage caused by unauthorised modifications, use or repair. 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